Senior Customer Success Consultant

Job Description

Job Title : Senior Customer Success Consultant
Location : Lagos
Employment Type : Full-Time
Experience : 3–5 years of experience
Salary : 1,500 USD per month (Payment in Naira)

Job Summary
The Senior Customer Success Consultant plays a critical role in ensuring the accuracy, reliability, and transparency of commercial data within the organization’s digital sales ecosystem. This position supports monitoring, validation, and reporting of Sales Force Automation (SFA) and Distributor Management System (DMS) performance data. By preparing dashboards, validating datasets, and tracking key operational metrics, the consultant strengthens operational visibility and supports performance-driven decision-making.

Key Responsibilities
* Monitor daily SFA and DMS data to ensure completeness and accuracy of commercial transactions.
* Validate system data by identifying anomalies, inconsistencies, or missing records.
* Investigate discrepancies and coordinate corrections with relevant operational teams.
* Prepare operational datasets for dashboards and regional reporting.
* Consolidate data from multiple sources for performance monitoring and analysis.
* Develop and maintain performance dashboards and scorecards.
* Generate periodic reports on distributor performance, system utilization, and operational metrics.
* Support compliance monitoring by ensuring adherence to DMS data governance standards.
* Assist in reconciliation of system data during audits and compliance checks.
* Track and document resolution of identified data discrepancies.

Key Qualifications and Skills
* HND / B.Sc. in Statistics, Economics, Computer Science, or related field.
* 3–5 years of experience in data analysis, performance reporting, or commercial analytics (FMCG experience preferred).
* Strong proficiency in Microsoft Excel and Power BI.
* Experience with SFA, DMS, or ERP systems is an advantage.
* Ability to work with large datasets while maintaining high accuracy standards.
* Strong analytical thinking and structured problem-solving ability.
* Good understanding of sales performance metrics and reporting structures.
* Excellent communication skills for presenting data insights.
* Attitudes & Competencies: Analytical, detail-oriented, structured, collaborative, and proactive.

NB: All information will be treated with strictest confidentiality.