Chief Operations Officer (COO)

Job Description

Chief Operations Officer (COO)
Function: Executive Management / Operations
Salary: N500,000 per month (gross)
Location: Chevron, Lagos
Reports To: Chief Executive Officer
Employment Type: Full-Time

ROLE OVERVIEW
The Chief Operations Officer is responsible for end-to-end operational leadership of a 24-hour, multi-category hypermarket. The role drives store performance, supply chain efficiency, category management, customer experience, and workforce productivity across bakery, fresh produce, fashion, and general merchandise, while ensuring profitability, compliance, and continuous improvement. KEY

RESPONSIBILITIES
* Oversee all 24/7 store operations, enforcing SOPs, merchandising standards, and product availability across all departments
* Manage performance across all retail categories: Bakery, Village Market (Fresh Produce), Fashion & Clothing, and FMCG & General Merchandise
* Drive procurement, inventory control, vendor management, and loss-prevention strategies across the supply chain
* Champion a superior in-store customer experience, managing escalations and positioning the store as a trusted community hub
* Lead and performance-manage a large multi-shift workforce; implement role-based KPIs, conduct reviews, and address underperformance
* Ensure strict compliance with food safety, health and safety regulations, labour law, and internal policies
* Drive adoption of retail technology (POS, inventory systems, analytics) and leverage data for pricing, stocking, and promotional decisions
* Manage operational budgets, cost controls, margin improvement, and financial discipline at unit level • Produce and present daily, weekly, monthly, and quarterly operational reports to the CEO

REQUIRED QUALIFICATIONS AND EXPERIENCE
* Bachelor’s degree in Business Administration, Operations Management, or related field; MBA is an advantage
* Minimum of 10 to 15 years in retail operations, with at least 5 years in a senior leadership role
* Proven experience managing large-format retail stores (hypermarkets, supermarkets, or malls)
* Strong background in multi-category retail including FMCG, fresh produce, bakery, and fashion
* Demonstrated success managing 24/7 operations is a strong advantage

SKILLS & COMPETENCIES
* Strategic thinking with strong execution discipline
* Deep retail operations and supply chain expertise
* Financial acumen and data-driven decision-making
* Exceptional leadership across large, multi-shift workforces
* Customer-centric mindset and crisis management capability
* Strong vendor, stakeholder, and cross-functional management skills

KEY PERFORMANCE INDICATORS
* Revenue growth and category profitability
* Inventory turnover ratio and shrinkage levels
* Customer satisfaction scores (CSAT / NPS)

NB: All information will be treated with strictest confidentiality.