Customer Experience Officer (Media)

Job Description

We Are Hiring! 🚀

Job Title: Customer Experience Officer (Media)
Location: Lagos, Nigeria (On-site)
Employment Type: Full-Time
Salary: ₦100,000 / month

About the Role
Are you energetic, welcoming, and passionate about creating memorable customer experiences? We are looking for a vibrant Customer Experience Officer to join our dynamic team! In this role, you will be the face and voice of our studio/branch—greeting clients, guiding them through our services, managing inquiries, and ensuring every client leaves with a smile.

Key Responsibilities
• Warmly welcome walk-in clients, introduce available services/packages, and assist them with bookings.
• Handle phone calls, messages, and social media inquiries with enthusiasm and professionalism.
• Manage client check-ins, guide guests smoothly through their appointments, and coordinate with internal teams to minimize wait times.
• Promptly address client feedback or complaints to ensure high customer satisfaction and repeat visits.
• Maintain an organized, welcoming reception environment and manage basic sales desk records/registers.

What We’re Looking For
• OND, HND, or Bachelor’s degree in any discipline.
• 1–2 years of experience in customer service, front desk, hospitality, or client relations.
• Exceptional oral and written communication skills with a friendly, outgoing personality.
• Strong problem-solving skills and the ability to handle client feedback calmly under pressure.
• Basic computer literacy (MS Office, Google Workspace, and POS/CRM tools).
• Well-groomed, presentable, and punctual.

****PLEASE NOTE****
Only selected candidates with valid experience will be contacted.

All information will be treated with strictest confidentiality.