Business Transformation Manager (Telematics)

Job Description

Job Title: Business Transformation Manager (Telematics)
Location: Lagos, Nigeria
Department: Strategy & Operations
Reports to: Executive Management
Salary Band: ₦2M to ₦3M Monthly Based on Experience

Job Summary
The Business Transformation Manager plays a critical role in driving organizational change, process optimization, and strategic execution across the business. This role is responsible for translating strategy into execution, improving operational efficiency, tracking performance discipline, and enabling the company to scale sustainably while maintaining service quality and profitability.

Key Responsibilities
• Lead and manage end-to-end business transformation initiatives aligned with strategic objectives.
• Translate corporate strategy into executable programs across operations, technology, finance, and people.
• Drive standardization, scalability, and process maturity across business units.
• Support leadership in defining operating models aligned with growth ambitions.
• Assess processes to identify gaps, inefficiencies, and improvement opportunities.
• Design and optimize workflows, SOPs, governance frameworks, and performance metrics.
• Embed continuous improvement methodologies across functions.
• Strengthen cross-functional coordination between technical, commercial, finance, and operations teams.
• Develop and monitor enterprise KPIs, dashboards, and reporting mechanisms to enable data-driven decisions.
• Track benefits realization and ROI of transformation initiatives.
• Benchmark processes and performance against industry best practices.
• Lead organizational change management to ensure adoption of new processes, systems, and structures.
• Drive cultural alignment to support accountability, execution discipline, and performance.
• Manage resistance to change through communication, training, and stakeholder engagement.
• Act as a bridge between executive leadership and functional teams.
• Facilitate workshops, strategy sessions, and alignment meetings.
• Coordinate with external consultants, vendors, and partners.
• Ensure transformation initiatives enhance customer experience using NPS and feedback.
• Support optimization and rollout of enterprise systems (ERP, CRM, project management, reporting tools).
• Align business processes with digital platforms and automation initiatives.
• Partner with technical teams to ensure systems support scalability and efficiency.
• Define data standards, reporting structures, and management information systems.
• Support governance structures, policies, and controls to ensure compliance with internal and regulatory requirements.
• Identify operational and execution risks, and support mitigation planning and monitoring.

Experience & Qualifications
• 8–12+ years of experience in business transformation, strategy execution, management consulting, or operational excellence roles.
• Proven experience leading cross-functional transformation initiatives in complex, asset-heavy, or technology-driven environments.
• Experience using ERP & CRM tools.
• Strong understanding of operations, finance, and performance management in B2B or project-based businesses.
• Experience in technology, energy, telecoms, logistics, or industrial services is an advantage.
• Bachelor’s degree in Engineering, Business, Economics, or a related field. An MBA or relevant professional certification is an added advantage.
• Strong analytical, communication, and stakeholder management skills.
• Ability to operate at both strategic and execution levels in a fast-evolving organization.

NB: All information will be treated with strictest confidentiality